Sarawak Consumers Association flags fresh complaint over ‘Jun Live Mall’ online transactions

KUCHING (March 17): The Sarawak Consumers Association (PPS) has received a new complaint from a consumer involving transactions conducted through an online sales platform on Facebook known as “Jun Live Mall”.

In a statement issued on Tuesday, PPS president Wynson Ong said the latest complaint involved losses amounting to RM1,584.45, stemming from a transaction that has remained unresolved since November 2025.

PPS had assisted the complainant by accompanying them to the Tribunal for Consumer Claims Malaysia (TCCM) to seek advice on the matter, Ong said.

During the session, tribunal officers provided a clear and detailed briefing on the claims procedure, after which the complainant proceeded to file Form 1 to initiate legal action against the seller through the proper channels, he said.

The association noted that it had previously received multiple complaints involving the same platform, including allegations of offensive content that insulted communities in East Malaysia, as well as concerns over questionable business practices, Ong said

Among the key issues highlighted were excessive delays in refund processing, with some cases reportedly taking up to 360 days, and in extreme instances, as long as 1,000 days – practices which PPS described as unacceptable and inconsistent with ethical business standards, he added.

Ong further revealed that PPS had submitted video evidence to the Malaysian Communications and Multimedia Commission (MCMC) and other relevant government agencies for further action.

The platform is understood to have been temporarily shut down earlier this month, believed to be following enforcement action by the authorities, he added.

“Reaffirming its role, PPS stressed its continued commitment to serving as a support platform for consumers by providing guidance, assistance and practical solutions to issues related to transactions, particularly in the online marketplace,” Ong said.

The association, he said, urged all parties to comply with existing laws, respect societal sensitivities, and uphold consumer trust within the e-commerce ecosystem by practising responsible and ethical business conduct.

“In addition, PPS called on MCMC to strengthen monitoring of live-streaming content on Facebook involving the seller in question, to curb the spread of inappropriate behaviour such as the use of abusive language, derogatory remarks and other unethical conduct that could influence others to adopt similar tactics for profit.”

Members of the public are advised to exercise caution when making online purchases and to seek assistance through official channels if they encounter any consumer-related issues, he said, adding, complaints can be lodged with PPS via its official line at 017-7109299.