Sarawak Civil Service Scorecard earns Book of Records recognition

KUCHING (March 17): The Sarawak Civil Service (SCS) Scorecard has been recognised by the Malaysia Book of Records for the most agencies implementing a continuous measurement Balanced Scorecard performance system, marking a significant milestone in public sector performance management.

Deputy State Secretary (Operations) Datu Hii Chang Kee said the recognition, recorded on Nov 1 last year, involved 100 agencies across the state public service.

“This underscores the effectiveness of the SCS Scorecard as a continuous strategic performance measurement tool aligned with Sarawak’s broader development agenda.

“The implementation spans 16 units under the Sarawak Premier’s Department, 12 ministries, 12 divisional administrations, 19 government departments, 24 local authorities and 17 statutory bodies.

“This recognition reflects the success of aligning agency performance with the Post Covid-19 Development Strategy (PCDS) 2030, the Sustainable Development Goals (SDGs), the Malaysia Plan and respective agency strategic plans,” he said at the SCS Scorecard Audit Criteria Presentation Session organised by the Sarawak Transformation and Innovation Unit (STIU), attended by its director Superi Awang Said on Monday.

Hii said the SCS Scorecard served as a key strategic tool to ensure efficient, effective and high-integrity service delivery across the public service.

He added that the framework upheld an ‘adopt and adapt’ approach, allowing agencies to tailor implementation according to their operational needs, including systems, terminology and context.

He said efforts to strengthen the system had been enhanced through scorecard audits implemented across all agencies.

“This approach emphasises compliance with scorecard methodology, including clarity of KPI (key performance indicator) definitions, suitability of calculation formulas, alignment with organisational objectives and integrity of data sources,” he said.

“Based on 2024 audit records, compliance reached 95.97 per cent, with only 4.03 per cent identified as non-compliant, while overall implementation of the SCS Scorecard has reached 100 per cent across all agencies.”

Hii acknowledged that some agencies were still using input-based KPIs, stressing the need to transition to outcome-based KPIs.

“Outcome-based KPIs are essential as they measure the real effectiveness of initiatives and their impact on the development and well-being of the people,” he added.

He added that the state government continues to strengthen auditor capacity to ensure audits are carried out professionally and in line with international best practices.

Currently, 37 SCS Scorecard auditors have been officially appointed by the State Secretary, comprising experienced officers from the management and professional group.