SEB enhances service excellence with smart meters

KUCHING: Sarawak Energy plans to bring the benefits of smart meters to more customers across Sarawak.

The company’s retail arm, Syarikat SESCO Berhad (SESCO), aims to install 180,000 smart meters in Kuching by 2026. Additionally, they plan to install 200,000 smart meters in Sibu, Miri, and Bintulu by 2029.

This initiative is part of their commitment to improving customer service.
According to a statement released today (July 19), the installation of smart meters to replace old meters is completely free of charge for existing customers.

Currently, over 80,000 smart meters have already been installed in major urban areas throughout Sarawak. These smart meters transmit meter readings electronically, eliminating the need for manual readings.
Customers with smart meters can now easily monitor and manage their electricity consumption. These advanced metering solutions also offer benefits such as improved accuracy and timely billing, faster outage detection and restoration, and enhanced power quality monitoring.

It’s important to note that any outstanding bills issued to customers are solely based on meter abnormalities detected during the replacement process. Sarawak Energy will handle any such anomalies according to their Standard Operating Procedures (SOP), and they will explain the situation to customers for their records.

Customers are encouraged to schedule appointments for meter replacements to ensure they are present during the installation process. This proactive approach allows for direct communication, addresses any concerns, and ensures a smooth transition to the smart metering system.

For more information or to schedule a meter replacement appointment, please contact our Customer Care Centre at 1300-88-3111, email [email protected], or chat with our virtual agent Carina.