Gold award reinforces Sarawak Metro’s commitment to excellence

KUCHING: Sarawak Metro Sdn Bhd (Sarawak Metro) considers the Quality Achievements Award 2023 (Gold Category) from the European Society for Quality Research (ESQR) as a significant testament to its commitment to service and management excellence.

In a press release, the company highlighted the attainment of three ISO certifications this year: ISO 9001:2015 Quality Management System; ISO 14001:2015 Environmental Management System; and ISO 45001:2018 Occupational Health and Safety Management System.

“The award and certifications received this year will further solidify the organisation’s dedication to enhancing quality, continuous improvement, and setting higher benchmarks for its Kuching Urban Transportation System (KUTS) project.

“In addition to the ESQR award, Sarawak Metro is honoured to receive several accolades this year, including the ‘Low Carbon Transport Project of the Year Award’ at Enlit Asia 2023 in Jakarta, the ‘World Brand Foundation Award’ in Kuala Lumpur, and the ‘Penarafan Audit Terbaik SEDC 2022 Award’ in Kuching,” the press release stated.

The company stressed that these recognitions further reinforce Sarawak Metro’s commitment to excellence.

“As we look towards 2024, we are inspired to elevate our standards to meet the rising expectations of our stakeholders.

“This latest award motivates us to continually innovate and improve, and we are now even more dedicated to not just maintaining but enhancing the quality of our services, proving that there is always room for growth and excellence.”

For the record, Sarawak Metro, a wholly-owned subsidiary of Sarawak Economic Development Corporation (SEDC), has been entrusted by the Sarawak government to be the developer, operator, and maintainer of the KUTS Project.

The project’s main objective is to transform the public transport system and reduce traffic congestion in Greater Kuching.