Sarawak Energy committed to delivering fair and accurate billing

KUCHING: Sarawak Energy remains committed to delivering fair and accurate billing for all of its customers.

According to a Facebook post by Sarawak Energy Berhad (SEB), the customers will receive estimated bills if the meter readers are unable to access their meters due to issues like locked gates or meters installed on side walls.

“Once actual readings are taken, these estimated bills may be adjusted, which could result in either overcharging or undercharging.

“For customers who have overpaid, Sarawak Energy offers two options: a refund or the choice to apply the excess amount to future bills.

“For those who have underpaid due to underestimations from old meters, Sarawak Energy will issue a catch-up bill based on the actual readings taken from the old meter,” SEB said on Wednesday (Oct 2).

The utility company also said that moving forward, smart meters will offer precise readings based on actual consumption.

“Our customers can monitor their consumption in real-time via our mobile app, SEB cares, and adjust their usage accordingly.

“If you notice any inconsistencies or unexpected changes in your bill, we encourage you to reach out.

“Billing changes may also be due to factors such as the removal of government discounts or increased consumption, like higher air conditioning use during recent hot weather,” said SEB.

The Customer Care Centre can be contacted at 1-300-88-3111, by email at [email protected], through the virtual agent CARINA, via the SEB cares app, or by visiting the nearest Customer Service Counter.

Customers are advised to have their Contract Account number ready for quicker assistance.