Global IT outage disrupts check-in process for major airlines, including Firefly and AirAsia

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By DayakDaily Team

KUCHING, July 19: Major airlines, including Firefly and AirAsia, have experienced significant disruptions in their check-in processes due to a global technology outage affecting airports worldwide, including those in Malaysia.

According to reports from various national dailies, AirAsia stated that its core reservation and check-in systems have been impacted.

In a post on X, AirAsia mentioned that passengers might experience slower check-ins and longer queues but assured that it is doing its best to address the situation.

Additionally, the company posted an automated message to customers through its AirAsia Move app today (July 19): “AirAsia Move is currently affected by a global IT issue, affecting reservations for AirAsia and other airlines’ flights on our platform. Other services such as flight check-in, Flight + Hotel bookings, AirAsia Points issuance and redemption are unavailable at the moment. We appreciate your patience as we work to resolve this issue promptly.”

Firefly’s booking and online check-in systems have also been affected.

“Firefly is working closely with the service provider to resolve the issue and restore the system as quickly as possible,” the airline stated.

A Bernama report indicated that Malaysia Airports Berhad (MAHB) services are not affected by the global IT outage, which has caused significant travel disruptions in Europe, the United States, and Australian airports.

MAHB advised passengers to check with their respective airlines for updates and instructions and mentioned that airport personnel were on-site to assist passengers from these airlines.

Singapore’s Changi Airport has initiated a manual check-in process for some airlines due to the outage. According to social media posts, Scoot’s check-in kiosks at Changi Airport Terminal 1 (T1) stopped working on the afternoon of July 19.

The BBC reported that JetStar, Jeju Air, and Spring Japan are among the airlines experiencing system issues at Narita Airport in Japan, along with airlines in New Zealand and India.

The widespread disruption has caused crashes on Windows laptops and desktop computers globally, affecting companies and users in various sectors.

UK news daily The Guardian reported that the issue is affecting banking institutions, airlines, telecommunications providers and supermarkets globally.

The issue appears to have stemmed from the latest CrowdStrike update to Microsoft’s cloud system. — DayakDaily

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